All FAQ


Booking


How do I make a booking?

  • 1. From the home page, click one of our services. For example float
  • 2. From the service page, click on the "Book" button, this will display a calendar.
  • 3. From the calendar, click on the date that you would like to book your session.
  • 4. Click on the time slot that you would like to book. If no slots are available you will need to select a different day.
  • 5. Complete the 3 step check-out process.

Are all bookings paid for in advance?

Yes, we require payment upfront during the booking process.

Can I book multiple sessions at the same time?

You can book more than one session for a service during check-out. This will let you take advantage of our bulk-booking discounts. If you do this we book your main session at your chosen time and provide you with store credits for the additional sessions you pay for. You can use these store credits to book appointments whenever you would like.

How exactly do I add extra sessions to my check-out?

This option is available at step 3 of the checkout. Simply click on the "+" button next to QTY.

What if I need to change my booking?

You can change your booking at anytime (as long as its not with-in 24 hours of the booking time). Simply log into your profile and click on the profile button. Scroll down to the booking sections to see all your upcoming bookings. If your need to change the booking time, click on cancel, this will automatically issue you a store credit. You can use this store credit to book a new appointment.

What if I need to cancel?

You can cancel your booking at anytime (as long as its not with-in 24 hours of the appointment). Simply log into your profile and click on the profile button. Scroll down to the booking sections to see all your upcoming bookings.Click on cancel button for the booking you wish to cancel, this will automatically issue you a store credit. You can use this store credit to book a new appointment.

Can I cancel my appointment over on the phone?

We prefer that you use the built-in booking management functions on the website, but if it is an emergency you can call us.

Why can't I cancel within 24 hours of the appointment?

When you make a booking with us, we reserve a spot just for you. In order to provide you the best possible experience we need to make sure our appointments are locked in 24 hours in advance.



Membership


How do I sign-up for a membership?

You can sign up for a membership on your profile page here. Just click on the sign-up button in the membership section.

How much does a membership cost?

Membership's cost $25.00 a month and are automatically charged to your Credit Card or Paypal account.

What are the benefits of membership?

Members get $20.00 off every single booking. Obviously the more bookings you make in a month, the more you benefit from a membership.

How do I cancel my membership?

You can cancel at any time on your profile page here. Just click on the cancel button in the membership section.


Payment



How do I pay for bookings, gift cards and memberships?

You can pay by card or by Paypal. If you have redeemed a gift card or purchased more than one booking at checkout you may have store credits, you can use these store credits to pay for bookings too.

Is your check-out secure?

Yes, our check-out process using the most secure providers available. You can learn more about Stripe here and Paypal here.

Do you store my credit card information?

No, we do not store you payment information at all. We only store the payment reference provided by the payment provided once you have completed payment.

Can if get a refund if I cancel my booking?

You can cancel your booking at any time, up to the 24 hours before the booking time. When you do this we will automatically issue you a store credit which you can use to re-book at another time. If you do need a cash refund send us an email at admin@ahhawellnessspa.com.au and we will process your refund within 5 business days.