How do I make a booking?
- 1. From the home page, click one of our services. For example float
- 2. From the service page, click on the "Book" button, this will display a calendar.
- 3. From the calendar, click on the date that you would like to book your session.
- 4. Click on the time slot that you would like to book. If no slots are available you will need to select a different day.
- 5. Complete the 3 step check-out process.
Are all bookings paid for in advance?
Yes, we require payment upfront during the booking process.
Can I book multiple sessions at the same time?
You can book more than one session for a service during check-out. This will let you take advantage of our bulk-booking discounts. If you do this we book your main session at your chosen time and provide you with store credits for the additional sessions you pay for. You can use these store credits to book appointments whenever you would like.
How exactly do I add extra sessions to my check-out?
This option is available at step 3 of the checkout. Simply click on the "+" button next to QTY.
What if I need to change my booking?
You can change your booking at anytime (as long as its not with-in 24 hours of the booking time). Simply log into your profile and click on the profile button. Scroll down to the booking sections to see all your upcoming bookings. If your need to change the booking time, click on cancel, this will automatically issue you a store credit. You can use this store credit to book a new appointment.
What if I need to cancel?
You can cancel your booking at anytime (as long as its not with-in 24 hours of the appointment). Simply log into your profile and click on the profile button. Scroll down to the booking sections to see all your upcoming bookings.Click on cancel button for the booking you wish to cancel, this will automatically issue you a store credit. You can use this store credit to book a new appointment.
Can I cancel my appointment over on the phone?
We prefer that you use the built-in booking management functions on the website, but if it is an emergency you can call us.
Why can't I cancel within 24 hours of the appointment?
When you make a booking with us, we reserve a spot just for you. In order to provide you the best possible experience we need to make sure our appointments are locked in 24 hours in advance.